Privacy Policy

Last Updated: August 5, 2026

At Starlink Gemstones, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our Shopify-powered website or purchase our products.

By using our website or placing an order with Starlink Gemstones, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • PIN Code
  • Company Name (if applicable)

Order Information

  • Products Purchased
  • Order Number
  • Order History
  • Payment Status
  • Shipping Information
  • Delivery Preferences

Payment Information

Payments are securely processed through Razorpay, Shopify Payments (where available), or other authorized payment gateways.

For your security, Starlink Gemstones does not store your complete debit card, credit card, UPI PIN, net banking credentials, or CVV details.

Technical Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Pages
  • Referring Website
  • Cookies and Similar Technologies

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders.
  • Verify and confirm payments.
  • Arrange shipping and delivery.
  • Send order confirmations and tracking updates.
  • Respond to customer support requests.
  • Improve our website, products, and services.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal and regulatory obligations.
  • Send promotional offers, newsletters, or product updates (only where permitted).

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active.
  • Remember your preferences.
  • Improve website performance.
  • Analyze visitor behavior.
  • Enhance your shopping experience.
  • Measure marketing campaign performance.

You may disable cookies through your browser settings. However, doing so may affect certain website features and functionality.

4. Shopify Platform

Our online store is powered by Shopify.

When you use our website, Shopify may collect and process certain information necessary to operate the store, including order processing, payment handling, website security, and fraud prevention.

Shopify manages this information in accordance with its own privacy practices.

5. Payment Processing

Payments are processed securely using trusted payment service providers such as Razorpay and other payment gateways supported by Shopify.

These providers process payment information according to their own security standards and privacy policies.

Starlink Gemstones does not have access to your complete payment credentials.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information only when necessary with trusted service providers, including:

  • Courier and logistics partners
  • Payment gateway providers
  • Shopify platform services
  • IT and website maintenance providers
  • Marketing and analytics platforms
  • Government authorities where required by applicable law

Only the information necessary to perform these services will be shared.

7. Marketing Communications

With your consent or where permitted by law, we may send:

  • Promotional Emails
  • SMS Notifications
  • WhatsApp Updates
  • Product Announcements
  • Festival Offers
  • Discount Campaigns

You may opt out of receiving marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.

Please note that you may still receive transactional communications relating to your orders, shipping, or customer support.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

These measures include:

  • Secure Shopify infrastructure
  • SSL (Secure Socket Layer) encryption
  • Secure payment processing
  • Restricted administrative access
  • Regular platform security updates

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Process your orders
  • Provide customer support
  • Maintain transaction records
  • Comply with legal, tax, accounting, and regulatory obligations
  • Resolve disputes
  • Enforce our agreements

Once information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

10. Your Rights

Subject to applicable Indian laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Update your contact details.
  • Request deletion of your information where legally permissible.
  • Withdraw consent for marketing communications.
  • Ask questions regarding how your information is processed.

Certain requests may be subject to legal or operational limitations.

11. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

If we become aware that personal information of a child has been collected without appropriate consent, we will take reasonable steps to remove such information.

12. Third-Party Links

Our website may contain links to third-party websites or services.

These websites operate independently and have their own privacy policies.

Starlink Gemstones is not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

13. International Users

If you access our website from outside India, please note that your information may be processed and stored in India or other jurisdictions where our service providers operate.

By using our website, you consent to such processing where permitted by applicable law.

14. Legal Compliance

We may disclose personal information if required to do so:

  • Under applicable laws or regulations.
  • In response to valid legal requests.
  • To protect our legal rights.
  • To investigate fraud or security issues.
  • To comply with court orders or governmental authorities.

15. Changes to This Privacy Policy

Starlink Gemstones reserves the right to update or modify this Privacy Policy at any time.

Any revisions will be published on this page with the updated "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the Contact Us page available on our website.

We will make reasonable efforts to respond to your request as promptly as possible.

Thank you for choosing Starlink Gemstones. We are committed to protecting your privacy and maintaining the confidentiality of your personal information while providing you with a safe, secure, and transparent online shopping experience.