Last Updated: August 5, 2026

At Starlink Gemstones, customer satisfaction is important to us. We take great care to ensure that every gemstone is accurately described, securely packaged, and carefully inspected before dispatch.

As we deal in natural gemstones, each stone is unique in its colour, inclusions, texture, transparency, and natural characteristics. Please read this policy carefully before placing your order.

By placing an order through our Shopify store, you agree to the terms of this Returns & Replacement Policy.

1. Return Eligibility

You may request a return or replacement only under the following circumstances:

• You received the wrong product.
• The product was damaged during transit.
• The product received is substantially different from the product ordered.
• The product has a manufacturing defect (where applicable).

All requests are subject to verification by Starlink Gemstones.

2. Non-Returnable Items

Returns or exchanges will generally not be accepted for:

• Products damaged after delivery due to misuse, improper handling, or accidental damage.
• Products showing signs of wear, use, alteration, resizing, polishing, or modification.
• Customized, engraved, resized, or made-to-order jewellery.
• Ring mounting or gemstone setting services.
• Products returned without the original laboratory certificate (if supplied).
• Products returned without original packaging or accessories.
• Minor natural variations in colour, inclusions, transparency, shape, or texture that are inherent characteristics of natural gemstones.
• Dissatisfaction based solely on personal preference after delivery.

Natural inclusions and slight differences in appearance are not defects and are not valid reasons for return.

Nothing in this policy limits any rights available to consumers under applicable law.

3. Return Request Timeline

To be eligible for a return or replacement, you must contact us within 3 calendar days of receiving your order.

Requests received after this period may not be accepted unless required by applicable law.

4. How to Request a Return

To initiate a return or replacement request, please contact our customer support with:

• Order Number
• Full Name
• Registered Email Address
• Contact Number
• Clear photographs of the product
• Photographs of the packaging (if damaged)
• A complete, continuous, unedited unboxing video

Providing complete information helps us investigate your request more efficiently.

5. Unboxing Video Requirement

For claims relating to:

• Transit damage
• Missing items
• Incorrect products
• Tampered packages

a continuous, unedited unboxing video recorded from the moment the sealed package is opened is strongly recommended.

This video helps us verify claims with our courier partners.

Failure to provide sufficient evidence may affect our ability to approve certain claims.

6. Return Approval Process

After receiving your request, our team will:

• Review the submitted information.
• Verify the claim.
• Contact you if additional information is required.
• Inform you of the outcome.

Approval of a return or replacement is at the sole discretion of Starlink Gemstones based on the available evidence and applicable law.

7. Return Shipping

If a return is approved due to:

• Wrong product shipped
• Transit damage
• Verified manufacturing defect

Starlink Gemstones may arrange the return shipment or reimburse reasonable return shipping costs, as applicable.

If the return is requested for reasons not attributable to Starlink Gemstones and is otherwise accepted, return shipping charges may be borne by the customer.

8. Product Inspection

All returned products undergo inspection upon receipt.

The product must be returned:

• In unused condition.
• With the original laboratory certificate (if applicable).
• With original packaging.
• Along with all accessories, invoices, and complimentary items (if any).

If the returned product does not match the condition in which it was delivered, the return request may be declined.

9. Replacement Policy

Where a replacement is approved, Starlink Gemstones will:

• Replace the product with the same item (subject to availability), or
• Offer a similar product of equivalent value with your consent.

If a replacement is not available, we may offer a refund in accordance with this policy.

10. Refund Policy

Approved refunds will be processed using the original payment method wherever possible.

Payments made through Razorpay, Shopify-supported payment gateways, UPI, credit cards, debit cards, or net banking will generally be refunded through the same payment channel, subject to the policies of the payment provider.

Refunds are typically initiated within 5–10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Shipping charges are generally non-refundable unless the return is due to an error on our part or another circumstance where a refund of shipping charges is required by applicable law.

11. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support as soon as possible.

Once an order has been dispatched, it generally cannot be cancelled.

If cancellation is approved before dispatch, any applicable refund will be processed through the original payment method.

12. Refused Deliveries

If a customer refuses to accept delivery without a valid reason after dispatch, Starlink Gemstones reserves the right to deduct applicable shipping, return shipping, payment gateway, or handling charges from any eligible refund, where permitted by law.

13. Certificate Requirement

Where a gemstone is supplied with a laboratory certificate, the certificate forms an integral part of the product.

Returns or replacements may not be accepted if:

• The certificate is missing.
• The certificate has been damaged.
• The certificate has been altered or replaced.

14. Natural Gemstone Characteristics

Every natural gemstone is unique.

Minor variations in:

• Colour
• Shade
• Clarity
• Natural inclusions
• Surface characteristics
• Transparency
• Optical appearance

are normal features of genuine gemstones and should not be considered manufacturing defects.

15. Fraud Prevention

To protect our customers and business from fraudulent claims, Starlink Gemstones reserves the right to:

• Verify customer identity.
• Request additional documentation.
• Decline claims found to be false or misleading.
• Report fraudulent activity to the appropriate authorities where necessary.

16. Limitation of Liability

To the extent permitted by applicable law, Starlink Gemstones' liability for any approved claim shall not exceed the purchase price of the relevant product.

Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable Indian law.

17. Policy Updates

Starlink Gemstones reserves the right to amend or update this Returns & Replacement Policy at any time.

Any revised version will be published on this page with the updated "Last Updated" date.

18. Contact Us

If you have any questions regarding returns, replacements, refunds, or cancellations, please contact us through the Contact Us page available on our website.

Please keep your Order Number ready to help us assist you as quickly as possible.

Thank you for choosing Starlink Gemstones.

We appreciate your trust and are committed to providing authentic, certified gemstones along with a transparent, fair, and customer-focused shopping experience.