Last Updated: August 5, 2026

Welcome to Starlink Gemstones. We are committed to delivering your natural and certified gemstones safely, securely, and on time. This Shipping Policy explains how we process, ship, and deliver your orders placed through our Shopify store.

By placing an order with Starlink Gemstones, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed after successful payment confirmation.

• Standard processing time is 1–3 business days.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer.

Certain products, including customized jewelry, ring mounting services, or made-to-order items, may require additional processing time. The estimated processing time will be communicated to you before dispatch whenever applicable.

2. Shipping Locations

We currently ship across India.

International shipping may be offered for selected countries. If international shipping is available, shipping charges, customs duties, taxes, and import regulations will depend on the destination country and shall be the responsibility of the customer unless otherwise specified.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

Within India

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates only and may vary depending on courier availability, weather conditions, natural disasters, government restrictions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment.

From time to time, Starlink Gemstones may offer free shipping promotions on selected products or minimum order values.

5. Order Tracking

Once your order has been shipped, you will receive shipment confirmation via the email address and/or mobile number provided during checkout.

Tracking details will be shared as soon as they become available from our courier partner.

Customers can monitor the shipment using the provided tracking number.

6. Packaging

Every order is packed with great care to ensure safe transportation.

Depending on the product, your package may include:

• Secure protective packaging
• Gemstone certificate (where applicable)
• Product invoice
• Additional product information or care instructions

Our packaging is designed to minimize the risk of damage during transit.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address
• Customer unavailable
• Incorrect contact number
• Refusal to accept delivery

the shipment may be returned to us.

Any additional shipping costs incurred for re-dispatching the order may be charged to the customer.

8. Incorrect Shipping Information

Customers are responsible for providing accurate:

• Full Name
• Mobile Number
• Shipping Address
• PIN Code
• Landmark (if applicable)

Starlink Gemstones shall not be responsible for delays, failed deliveries, or additional shipping expenses resulting from incorrect or incomplete information provided by the customer.

9. Damaged or Tampered Packages

If your package appears to be:

• Damaged
• Opened
• Tampered with
• Broken

please do not discard the packaging materials.

We strongly recommend recording a continuous unboxing video while opening the package.

To report shipping damage, contact us within 24 hours of delivery with:

• Order Number
• Photos of the package
• Photos of the product
• Complete unedited unboxing video

Claims submitted without adequate supporting evidence may not be eligible for replacement or investigation.

10. Lost Shipments

If your tracking information indicates that your order has been delivered but you have not received it, please notify us within 48 hours.

We will coordinate with the courier partner to investigate the matter.

If a shipment is confirmed as lost in transit by the courier company, Starlink Gemstones will arrange a replacement or refund, subject to product availability and verification.

11. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Floods or natural disasters
• Public holidays
• Government restrictions
• Transportation disruptions
• Courier operational delays

Such delays shall not be considered a breach of our obligations.

12. International Orders (If Applicable)

International customers are responsible for:

• Customs duties
• Import taxes
• Local government fees
• Customs clearance procedures

Starlink Gemstones has no control over customs processing times or charges imposed by the destination country.

13. Payment Confirmation

Orders are processed only after successful payment confirmation through our secure payment partners.

Payments made through Razorpay or other payment gateways integrated with our Shopify store are subject to successful authorization and verification before dispatch.

14. Change of Shipping Address

Customers may request a change of shipping address before the order has been dispatched.

Once the shipment has been handed over to the courier partner, we may not be able to modify the delivery address.

15. Customer Support

If you have any questions regarding shipping or delivery, please contact us through the Contact Us page on our website.

Please keep your Order Number ready to help us assist you more efficiently.

16. Policy Updates

Starlink Gemstones reserves the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website. Customers are encouraged to review this page periodically to stay informed of any updates.

Thank you for choosing Starlink Gemstones. We appreciate your trust and are committed to delivering authentic, certified gemstones with the highest standards of care and service.